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Terms & Conditions

 

Last Updated: 27 October 2025

1. Introduction

Welcome to Design with Laure (“we”, “us”, “our”). These Terms & Conditions (“T&C”) apply to your use of our website and our services. By accessing or using our website or engaging our services you agree to be bound by these T&C.

If you are located in the European Union or Australia (or any part thereof), you agree that these T&C apply to you. We may update these T&C from time to time; the updated version will be posted on our website and will take effect from the date shown as “Last updated”.

2. Services

We provide graphic design services, including brand identity, visual-identity work, discovery workbook creation, marketing collateral, and similar services (the “Services”).
You will receive a proposal or quote (“Proposal”) for the Services, which will detail the scope, deliverables, schedule, fee and payment terms. The Services only commence once you approve the Proposal and pay any deposit required.

3. Payment & Fees

3.1. Fees: You agree to pay us the fees set out in the Proposal.
3.2. Payment schedule: Unless otherwise stated in the Proposal, payment is due as follows:

  • A deposit of 50% upon acceptance of the Proposal.

  • The remainder (or instalments as specified) upon completion of the Services or at specified milestones.

3.3. Currency: All fees are currently exclusive of GST/VAT. At present, Design with Laure is not registered for GST (Australia) or VAT (EU), and no GST/VAT will be charged. Should the business become registered in the future, GST or VAT will be added to invoices as required by law, and you will be notified in advance.
3.4. Late payment: If payment is not received by the due date, we may suspend work or not deliver final materials until payment is made. We reserve the right to charge interest on overdue amounts at 1.5% per month or the maximum permitted by law.
3.5. Additional costs: Unless explicitly included in the Proposal, you are responsible for all third-party costs (for example licences, stock photography, printing, specialised production) and any additional work outside the agreed scope may incur extra charges.

4. Scope, Variations & Timing

4.1. Scope: The scope of the Services is as set out in the Proposal.
4.2. Variations: If you request changes or additions outside the agreed scope, we will advise you of the additional cost and/or time required. We may adjust the delivery schedule accordingly.
4.3. Timing: We will use reasonable endeavours to meet delivery dates; however these depend on you providing timely approvals, content, feedback and other inputs. If you delay these, we may adjust timings.

5. Client responsibilities

You agree to:

  • provide necessary content, information, images, feedback and approvals in a timely manner;

  • ensure all material you supply is not infringing any third-party rights;

  • proof-read deliverables when asked and ensure accuracy of any content you supply;

  • maintain communication and respond when required to keep the project on track.

If you approve deliverables, you accept responsibility for any errors or omissions in those deliverables.

6. Ownership & Intellectual Property

6.1. Client content: All materials you provide remain your property (or the property of the relevant third-party). You grant us a licence to use those materials for performance of the Services and promotional purposes unless you advise otherwise.
6.2. Our deliverables: On payment in full of all fees and expenses due, we assign to you (or grant you a licence) all intellectual property rights in the final deliverables as specified in the Proposal. Unless specified otherwise, we retain rights in and to preliminary works, drafts, concepts, iterations, working files, unused designs or ideas.
6.3. Third-party materials: If the work requires third-party licences (fonts, stock, photography, software), you agree to secure or reimburse us for those licences. We are not liable for any failure to obtain or maintain such licences.
6.4. Moral rights: You acknowledge moral rights in our work and agree not to remove, conceal or alter any credit or attribution we may reasonably request in respect of our work.

7. Cancellation, Termination & Refunds

7.1. Cancellation by you: If you cancel the Services after we have commenced work, you will pay us for all work completed to date (including the deposit), as well as any third-party costs incurred.
7.2. Termination by us: If you breach these T&C (including non-payment), we may suspend or terminate the Services. Termination does not relieve you of your obligation to pay for work performed.
7.3. Refunds: Except as required by mandatory consumer law (see section 11), no refunds will be given once deliverables have been approved or the work differs only in minor respects from the Proposal.

8. Warranties, Liability & Indemnity

8.1. Standard of care: We warrant that we will perform the Services with reasonable care and skill.
8.2. No other warranties: Except as expressly stated, all other warranties (whether express or implied) are excluded to the maximum extent permitted by law.
8.3. Limitation of liability: Our liability to you for any claim arising out of or in connection with the Services or these T&C is limited to the total fees paid by you to us under the Proposal. In no event will we be liable for any indirect, incidental, special or consequential loss (including loss of profits, loss of business, loss of opportunity), even if we have been advised of the possibility of such loss.
Australian clients: Nothing in these T&C excludes or limits liability which cannot be excluded under the Australian Consumer Law.
EU clients: We comply with the Directive 93/13/EEC (and subsequent amendments) and the Consumer Rights Directive 2011/83/EU (as applicable) governing unfair terms in consumer contracts. eur-lex.europa.eu+2European Union+2
8.4. Indemnity: You indemnify and hold us harmless from any claim, damage, or loss arising from your breach of these T&C, any content you supply, or your failure to obtain required licences or approvals.

9. Confidentiality & Use of Our Work for Promotion

We may showcase the deliverables (or parts thereof) for promotional purposes on our website or portfolios, unless you instruct us otherwise. If you prefer to keep the work confidential, please advise in writing.

10. Governing Law & Dispute Resolution

10.1. Governing law & Jurisdiction: These T&C are governed by the laws of Queensland, Australia. You and we agree to submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia. If you are a consumer residing in the European Union, you also retain the benefit of any mandatory consumer protections provided under the laws of your country of residence..
10.2. Dispute resolution: We will endeavour to resolve any dispute amicably by negotiation. If that fails, the parties submit to the non-exclusive jurisdiction of the courts of the governing law jurisdiction.

11. Consumer Guarantees & Statutory Rights

If you are a consumer (as defined in the Australian Consumer Law) you may have guarantees under that law which cannot be excluded, restricted or modified (for example that services will be provided with due care and skill). accc.gov.au+1
If you are an EU consumer, you have rights under EU consumer law, including rights around unfair contract terms and information requirements. European Union+1
Accordingly, if these T&C conflict with your mandatory consumer rights, those rights prevail.

12. Changes to Services & T&C

We may revise these T&C from time to time. The version posted on our website at the time you engage our services will apply. If we make significant changes, we will notify you by email or through the website.

13. General

13.1. Severability: If any provision of these T&C is held to be invalid or unenforceable in a particular jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.
13.2. Waiver: A failure or delay by us to exercise a right does not operate as a waiver of that right.
13.3. Entire agreement: These T&C (together with the Proposal) constitute the entire agreement between you and us regarding the Services and supersede any earlier understanding or agreement.
13.4. Assignment: You may not assign or transfer your rights or obligations under these T&C without our prior written consent. We may assign our rights to a related entity or contractor.
13.5. Force majeure: We are not liable for any failure or delay in performing the Services to the extent caused by a circumstance beyond our reasonable control (e.g., strikes, pandemics, acts of God, governmental regulation).